Privacy Policy

This Privacy Policy explains how Urban Discoveries handles personal information in connection with its website, booking requests, and guided culinary and market tours in Canada.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Collection

Information We Collect

We may collect contact details, booking information, group size, preferred dates and departure windows, dietary information provided in advance, communication records, payment-related details, and limited technical data such as device and browser information. We may also process meeting point preferences, route confirmation details, and other information needed to arrange a guided tasting experience.

The information collected depends on booking, inquiry, and tour participation activities.

02 · Sources

Sources of Information

We receive data when you submit a website request, contact us by email or phone, complete a reservation, share dietary or route-related details, or communicate with us before or after a tour. We may also obtain technical information automatically from your browser or device when you visit the website.

Most information is provided directly by the guest or generated during booking and service use.

03 · Cookies

Types of Cookies

Cookies may include session cookies that support navigation and form use, persistent cookies that remember preferences, and analytics or performance cookies that help us understand site usage. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use only standard cookie categories needed for site operation and basic measurement.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or booking-related features.

Browser settings can usually be used to limit or remove cookies, subject to site functionality.

01 · Purpose

How We Use Information

We use personal information to respond to inquiries, manage reservations, confirm dates and group details, review dietary information provided in advance, coordinate meeting points and route details, process payments, communicate before and after the tour, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use information to handle service issues and to support the safe and orderly delivery of guided tasting experiences.

Processing is limited to arranging tours and maintaining the website and records.

02 · Sharing

Service Providers and Partners

We may share personal information with service providers that support website hosting, communications, payment processing, recordkeeping, or similar operational functions. We may also share limited booking details with venues or local partners involved in confirming availability, route arrangements, or tasting coordination. These parties are expected to use the information only for the services they provide.

Operational partners receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosures

We may disclose personal information when required to comply with applicable law, court orders, lawful requests, or regulatory obligations. We may also share information where disclosure is necessary to protect our rights, investigate misuse, or respond to a safety concern.

Legal disclosure is limited to situations where we have a lawful basis or a binding obligation.

User Rights

Your Rights

Subject to legal limits, you may request access to your personal information, ask for correction of inaccurate details, or raise concerns about how it is handled. Some information may need to be retained where the law or a legitimate business purpose requires it.

Available rights may vary depending on the nature of the information and applicable law.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or issue involved. We may ask for enough information to verify your identity and locate the relevant records before responding.

Requests are reviewed against identity and record verification requirements before action is taken.

Data Retention

Retention of Information

Booking records, communication logs, and related service information are retained for a practical period based on operational needs, tax or accounting obligations, dispute handling, and recordkeeping requirements. When information is no longer needed, we delete it or de-identify it where appropriate.

We keep information only as long as needed for the stated purpose or as required by law.

Policy Updates

Policy Changes

When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how personal data is handled, we will use a reasonable method to draw attention to it.

We may revise this policy to reflect operational, technical, or legal changes.